vault backup: 2025-03-16 18:59:42

CWC 2 - Warm Welcome.md

@@ -1,10 +1,13 @@
-# Questions to ask people
+# Questions to Ask People
+
 - Trade / Business Account?
 - Colleague?
 - Prioritise person over phone, dont ask "what phone do you have" as first question.
 
 # Tesco Families
+
 Roshni - Single, Cohabitance, Work, Middle (Class)
+
 - Social schedule 10 activities per week, social
 - Health wellness
 - Phone 24/7
@@ -37,6 +40,7 @@ Dawn - Rich retired, working adults
 - Pleasure in top quality, pays the best for gadgets.
 
 # Understanding Customers
+
 - Who are our customers
 	- Family composition
 		- Buying on behalf of someone else?
@@ -53,6 +57,7 @@ Dawn - Rich retired, working adults
 	- Researcher
 
 # Consistent Conversations
+
 1. Genuine and Transparent
 2. Listen Actively and Empathetic
 3. Focus on building relationships
@@ -64,6 +69,7 @@ Dawn - Rich retired, working adults
 4. Provide Value and Solve Problems
 
 # Pre-Welcome
+
 Looking around, eye contact
 Looking at phones rather than colleagues
 On their phones outside the shop
@@ -79,7 +85,7 @@ Engagement
 Warm Welcome
 Understand Needs
 
-# What you See
+# What You See
 
 Clothing
 Uniform
@@ -88,7 +94,7 @@ Sports Watch
 Shopping Basket
 Family
 
-# What you hear
+# What You Hear
 
 Most needed apps
 Hobbies
@@ -99,4 +105,4 @@ Pets
 
 # Network Switch-Off
 
-Get people on new 4G handsets, 2G unreliable to recommend.
+Get people on new 4G handsets, 2G unreliable to recommend.